Customer Care Skills for Telephone Support Staff

Customer Care Skills for Telephone Support Staff

Overview:

 

The telephone is one of the most common forms of interaction between an organisation and its customers. It is therefore vital that an organisation has staff with the skills necessary to deal with such queries. Customers want to know that their concerns are being addressed and that they are valued.

The purpose of this course is to equip telephonic support staff with the skills necessary for effective customer service, to handle queries and complaints effectively and to ensure that customers feel they are valued.

Objectives:

To understand effective telephonic customer service
To understand the complications of dealing with telephonic communication
To effectively support clients’ needs and expectations
To effectively handle complaints and irate customers

The Customer Care Skills for Telephone Support Staff course includes:

The Power and Purpose of Customer Care
Understanding the Customer
Customer Needs and Expectations
The Keys to Effective Communication
Over Coming Barriers to Effective Communication
Professional Telephonic Mannerism
Creating Positive Impressions
Dealing With Complaints and Irate Customers Over the Phone

Duration: 

The course runs over a single day.

Entry: 

Griffin College operates an ‘Open Entry’ policy.

Certification: 

Participants receive the Griffin College Certificate in Customer Care Skills for Telephone Support Staff.

Our Services

Worpress

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Web Design

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Ecommerce

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SEO

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Our Team

zahera

Zahera

(HR)

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Alex

Alex

(CEO)

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Alex

Sara

(CCO)

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Mark

Mark

(Manager)

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Testimonials

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    (Quia, CEO)
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    Sara
    (Yahoo, Manager)

Our Partners