Dealing With Irate Customers

Dealing With Irate Customers

Overview:

All organisations will at one point have to deal with irate customers. This is one of the most difficult activates undertaken by any staff member.

All customers, even difficult, aggressive or irate customers need to be valued if an organisation is to thrive. Staff who deal with irate customers need to understand their customer’s needs and expectations. At the same time staff need to be aware of the organisation’s limitations and need to communicate these effectively in order to reach an amicable solution. The focus of this course is to help staff deal with irate customers in a polite, friendly and positive manner in order to reach a solution that best suits both the organisation and the customer.

Objectives:

To understand the role of the customer service representative when dealing with irate customers
To understand the needs and expectations of irate customers
To promote positive communication
To develop active listening skills

The  course includes:

The Role of Customer Service and Care
Basic Profiles of Irate Customers
The Needs and Expectations of Customers
The Keys to Effective Communication
Overcoming Barriers to Effective Communication
Communicating Limitations To Irate Customers
Strategies to Deal with Irate Customers
Assertiveness Skills
When and How to Hand Over

Duration: 

The course runs over a single day.

Entry: 

Griffin College operates an ‘Open Entry’ policy.

Certification: 

Participants receive the Griffin College Certificate in Dealing With Irate Customers.

Our Services

Worpress

Lorem ipsum dolor amet consectetur adipiscing elit. Nunc mi dui placerat eu faucibus vel, efficitur quis magna. Pellentesque habitant morbi tristique senectus et netus et malesuada.

Read More

Web Design

Lorem ipsum dolor amet consectetur adipiscing elit. Nunc mi dui placerat eu faucibus vel, efficitur quis magna. Pellentesque habitant morbi tristique senectus et netus et malesuada.

Read More

Ecommerce

Lorem ipsum dolor amet consectetur adipiscing elit. Nunc mi dui placerat eu faucibus vel, efficitur quis magna. Pellentesque habitant morbi tristique senectus et netus et malesuada.

Brand Now

SEO

Lorem ipsum dolor amet consectetur adipiscing elit. Nunc mi dui placerat eu faucibus vel, efficitur quis magna. Pellentesque habitant morbi tristique senectus et netus et malesuada.

Read More

Our Team

zahera

Zahera

(HR)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean vel tempor sem. Vestibulum suscipit faucibus sem ut porta. Integer ut justo euismod, auctor turpis et

Alex

Alex

(CEO)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean vel tempor sem. Vestibulum suscipit faucibus sem ut porta. Integer ut justo euismod, auctor turpis et

Alex

Sara

(CCO)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean vel tempor sem. Vestibulum suscipit faucibus sem ut porta. Integer ut justo euismod, auctor turpis et

Mark

Mark

(Manager)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean vel tempor sem. Vestibulum suscipit faucibus sem ut porta. Integer ut justo euismod, auctor turpis et

Testimonials

  • Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit,
    Safira
    (Quia, CEO)
  • At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga.
    Alana
    (Wirate, PA)
  • Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
    Sara
    (Yahoo, Manager)

Our Partners