Managing Difficult Staff

Managing Difficult Staff

Overview:

Managing staff is always easy when staff are “perfect.” Perfect staff arrive and leave on time, they are always well presented, they work hard and in line with their given mandates, are never absent from work without good reason, do not engage in antisocial behavior at work and promote a good working environment.

The reality is that often an organisation’s workforce is not made up of such “perfect” staff. Managers often have to contend with staff who are poor time keepers, are absent from work on a regular basis, not well presented, engage in anti-social behavior (such as gossiping, or abusive behavior) or are disgruntled. This can make a manager’s job very difficult.

During this course participants will investigate the reasons behind staff conduct and develop preventative measures. They will be introduced to concepts of staff motivation, behavioral adjustments as well as strategies to manage and minimize the effects of disruptive staff. A portion of the course will be dedicated to staff discipline and management intervention.

Objectives:

To understand the basics of negative staff behaviour
To gain the knowledge and skills necessary to prevent negative staff conduct
To understand staff motivation
To gain the skills necessary to implement strategies to manage and minimise the effect ofdisruptive staff
To gain the knowledge and skills necessary to maintain staff discipline

The course covers:

Why Some Staff Perform and Others Don’t
Keys to Staff Motivation
Developing and Implementing Strategies to Prevent Negative Behaviour
Setting Limits
Implementing Policies
Maintaining Staff Discipline
Managing and Minimising the Effects of Poor Performing Staff
When Things Go Wrong
Staff Discipline
Manager Interventions

Duration: 

The course runs over a single day.

Entry: 

Griffin College operates an ‘Open Entry’ policy.

Certification: 

Participants receive the Griffin College Certificate in Managing Difficult Staff.

Our Services

Worpress

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Web Design

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Ecommerce

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SEO

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Our Team

zahera

Zahera

(HR)

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Alex

Alex

(CEO)

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Alex

Sara

(CCO)

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Mark

Mark

(Manager)

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Testimonials

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    Safira
    (Quia, CEO)
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    Alana
    (Wirate, PA)
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    Sara
    (Yahoo, Manager)

Our Partners