Communication Skills For Customer Care

Communication Skills for Customer Care

Overview:

The core of good customer service and care is found in good interpersonal communications skills. This course focuses on developing participant’s communications skills with a view to better their ability to provide effective customer service/care.

The course is very practical and on completion participants should understand the basics of communication, the barriers to good communication, how to positively influence customers and clients as well as how to handle difficult/irate customers in a friendly and positive manner.

Objectives:

To understand the basics of communication
To gain the skills necessary for effective communication
To over come barriers to effective communication
To positively influence clients
To deal with difficult/irate customers effectively

The Communication Skills for Customer Care course includes:

Basics of Communication
Beyond Verbal Communication
Advanced Skills in Communication
How to Over Come Barriers to Effective Communication
The Keys to Positive Influence
The Irate Customer and Effective Communication
Duration: 

The course runs over a single day.

Entry: 

Griffin College operates an ‘Open Entry’ policy.

Certification: 

Participants receive the Griffin College Certificate in Communication Skills for Customer Care.

Our Services

Worpress

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Web Design

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Ecommerce

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Brand Now

SEO

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Our Team

zahera

Zahera

(HR)

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Alex

Alex

(CEO)

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Alex

Sara

(CCO)

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Mark

Mark

(Manager)

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Testimonials

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    Safira
    (Quia, CEO)
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    Alana
    (Wirate, PA)
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    Sara
    (Yahoo, Manager)

Our Partners